Refund Policy
How cancellations and refunds work for experiences booked through our sites.
Who refunds
The booking and charge are made by the partner provider, so cancellation and refund requests are handled from the confirmation you received by email.
Free cancellation
Most experiences can be cancelled at no cost up to 24 hours before the start. The exact window is on each tour page and in your confirmation.
Operator cancellation
If the operator cancels (for example, due to weather), the full amount is refunded or another date is offered.
Timing
Refunds usually arrive within 5 to 10 business days depending on your bank. If you have trouble, write to us and we will help you claim.